Financial Services

JOOB is focussed on providing financial services solutions, and has a history of over 30 year enterprise experience across a range of industries globally.

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ARC Innovations

ARC Innovations

Our Partners

We partner other leading organisations to ensure we deliver the best solutions to our clients.

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About Us

JOOB are the specialist digital and mobile solution business of Jade Software Group which has more than 30 years experience in enterprise innovation.

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David Lindsay, Managing Director

David Lindsay
Managing Director

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Latest news

Press Release: Jade Software Corporation Announces Operating Structure and Executive Management Changes...

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Contact Us

JOOB is headquartered in Melbourne with offices in Sydney, Christchurch and Auckland.

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Australia  1800 734 760

New Zealand  +64 27 488 3252

Our Thinking

JOOB is passionate about mobile and digital innovation and how this can drive brilliant customer experiences.

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Banking Insights November 26, 2012

Banking Insights

JOOB was proud to be a key sponsor at the annual FST Media Technology and Innovation Conference this month in...

Tag Archives: Craig Richardson

Financial Services Innovation Breakfast, Competing on Customer Experience.

We recently held the JOOB Financial Services Innovation Seminar in Sydney with the purpose of starting a dialogue for the changing needs of our customers in the financial services industry. Discussions at the event revolved around a common theme: the industry can no longer afford to compete with their competitors on products and price alone – they need to compete on customer experience, namely through new channels like smartphones and tablets.

The room was abuzz with company executives from across many of Australia’s top banks and financial services companies who are in various stages of enhancing the mobile experience for their customers.

Some well-known experts in the financial services industry presented to attendees, one such expert was Andrew Murrell, General Manager of Digital and Social Marketing at Commonwealth Bank of Australia (CBA), the country’s largest bank.

Andrew offered some fantastic insights and in-depth analysis of how banks can use technology like smartphones and tablets to enhance the customer experience, giving examples of a couple of CBA’s mobile banking applications, including its revolutionary Kaching app.

Andrew also talked about how Australian consumers have changed, and that banks can no longer afford to rely solely on their internet banking websites to engage with customers – they must make the customer banking experience mobile, and interact with customers through mobile devices.

In addition, we also heard from Australian JOOB customer and ClearView Wealth Limited Managing Director, Simon Swanson. Simon spoke about why customer experience matters for financial services companies, particularly for a challenger brand in the wealth management and insurance industry like ClearView. One such way ClearView aims to distinguish itself from the competition and challenge bigger brands is to be a leader in experience – for customers, staff and partners – at anywhere, anytime, through a fully integrated customer experience platform.

In order to do this, the company had to tackle the problem of its legacy systems, separate systems, and of course, multiple devices its staff, partners and customers use to connect. Simon detailed how the company has managed to overcome these problems by implementing an integration layer to its systems, powered by JOOB. The integration layer now allows ClearView’s customers, partners and staff to now seamlessly access its Adviser and Wealth Portals, from any device, anywhere, anytime.

“It really hammered home just how much consumer behaviour is changing, and that financial services companies cannot afford to get left behind. It is now imperative that firms have a road map for the future, for modern, mobile financial services customer experiences.”

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Craig Richardson MD on BYOD – Sky News Australia

JOOB’s Managing Director Craig Richardson was interviewed on Sky News’ Technology Behind Business show yesterday about BYOD and how mobile is transforming the way companies conduct business.

Craig Richardson on Sky News

Click here to watch the video on the Sky News Australia website.

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Best of TechEd Finalist Interview

joob booth_thumb

This is a blog post by Zac Wiggy

I met with John Ascroft and Craig Richardson this morning to hear about the JOOB Mobile Cloud Platform.

JOOB is basically middleware that makes it easier for you to connect enterprise systems to devices. It sits between an enterprise system—think of, for example, a CRM application—and an app on a device, such as a tablet or smartphone. It uses a built-in database that acts as plumbing to connect the two. I was told it provides a roughly 50 percent decrease in total developer effort across the server and device developers.

JOOB is not a platform to allow you to write a mobile app once and have it run on multiple platforms. Ascroft and Richardson said that those kinds of tools usually provide a “least common denominator” user experience—apps programmed specifically for their devices can provide a better, more native experience. By making it easier to connect apps to your enterprise applications, it gives your devs more time to make native applications.

An example of JOOB in action is a home nursing agency that uses JOOB to allow mobile apps to collect data from nurses and send it in, saving nurses the time and trouble of coming in to an office. It’s also used in smartgrid applications, collecting information from devices that monitor electrical usage of homes and reporting it back to an enterprise application.

JOOB is usually licensed per active user, but an agency model is available.

About the author: Zac Wiggy is products editor for Windows IT Pro and SQL Server Magazine. He writes the Virtualization Blog and Windows OS and Deployment Blog for Windows IT Pro.

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